Software Protected Key
Secure your software with a software-based protection key that ensures licensed access, prevents unauthorized use, and enables easy deployment without additional hardware.
Customer Support
Customer Support is moved to our platform PEXit (https://pexit.net) from the conventional email system for better security and tracking. Users can post all support queries to PEXit.
Your Support Query posted to PEXit is visible only to you and the Support Team and NOT to all other PEXit users. In effect, PEXit Customer Support is a private communication and is NOT made public.
Instructions for posting your New Support Queries and Additional Queries related test to Previous Support Queries are given here.
Remote Support
If you require SST support staff to access your computer remotely, please use UltraViewer application.
When you run the application you will be prompted with a session ID and password. Have both ready when contacting support.
If you do not have UltraViewer already installed on your machine, download and install from the link below.
How to Install Software keys?
CAEPIPE 3D+
CAEPIPE 3D+
It's really important that you review the CAEPIPE 3D+ User's Manual so that you can properly set up CAEPIPE 3D+ within your Plant Design software. This is a step you cannot skip with this software or you won't be able to figure out how to make CAEPIPE 3D+ work properly otherwise. For example, there are some reference field tables that need to be setup initially that will allow CAEPIPE 3D+ to read and interrupt the data out of your Plant Design software.
checkSTRESS
Installation
It's really important that you review the checkSTRESS User's Manual so that you can properly set up checkSTRESS within your Plant Design software. This is a step you cannot skip with this software or you won't be able to figure out how to make checkSTRESS work properly otherwise. For example, there are some reference field tables that need to be setup initially that will allow checkSTRESS to read and interrupt the data out of your Plant Design software.
Important note: checkSTRESS modules Version earlier than 15.00 for PDMS/E3D and CADMATIC cannot be used independently by loading the program outside of your Plant Design software; instead it is accessed from within your Plant Design software PDMS/E3D and CADMATIC.
The instructions for installing the activation key are on Page 18 of Universal Installation document.
CAEPIPE LM - SST License Manager Protected
SST License Manager (SSTLM)
IMPORTANT NOTE: SSTLM requires .Net Framework 3.5. In Windows 10 and Windows Server R12, please verify that .NET Framework 3.5 is enabled in the "Turn Microsoft features on or off" options setting. For Windows 7 and Windows 8, .NET Framework 3.5 is already installed by default.
Download SSTLM only if it is not installed. Unzip into a temporary folder.
Before you get started, please review the SSTLM User's Manual for additional settings or configurations that might be required within your network environment.
Please be sure to install the "setup.exe" file, not the "setup.msi" file. The MSI installer does not work with our SSTLM and will cause an ERROR 2869 if you try to do this.
Please use the option to press the button "More >>" and then "Send email" to email the Product Key to SST's Software Activation Department.
Blocking Deletion - Administrator can prevent deleting of product licenses from a remote machine by defining a variable "BlockRemoteDelete=Yes" in the "config.ini" file available in the installation directory of SSTLM.
Error Message: "SST Service is not running." - If you see this error message, please check the SSTLM log file ("C:/Windows/program files (x86)/SSTLM/sstlm.log"). Is the SSTLM service listening to the correct IP address? Make sure that it's not using the loopback IP address of 127.0.0.1 which is only a valid IP for computer troubleshooting and testing. Most times, stop/re-start the SSTLM service will resolve this error.
Stop/Re-Start SSTLM Service - Still having trouble? Have you tried stopping/restarting the SSTLM service? This ensures that the SSTLM environment variables that have been set during installation become activate.
Port 12000 - Please ensure port 12000 is open for inbound and outbound traffics on both client and server machines. The SST License Manager service cannot run if port 12000 isn't listening.
Know more
Re-Start SSTLM Service - Always remember to re-start the SSTLM service to activate your modification(s) to the environment variable(s).
Multiple Network Cards - If your computer have more than one network card (e.g., wired and wireless wi-fi connection) then you may need to setup the environment variable "USEIP". See instructions in Chapter 1 of the SSTLM User's Manual for details.
Dynamic IP Address or Work From Multiple Locations (e.g., home/work/client's office) - If your computer has dynamic IP address, then you need to setup the environment variable "SSTLM" to your device name instead of the IP address. However, if you have different work locations for SSTLM (for example, SSTLM installed on a Laptop used in different locations), then it is necessary to add a new environment variable "SKIPIP" under "System Variable" to instruct the SSTLM not to validate the IP address stored in the Activation Key against the Network IP Address. See instructions in SSTLM User's Manual for details.
Client/Server Machines Configuration - If you install SSTLM on the server machine, and then install CAEPIPE-LM on the client machine(s), then you will need to manually setup the environment variable "SSTLM" on the client machine(s). See instructions in Chapter 1 and Chapter 2 in SSTLM User's Manual for details.
Deleting an Environment Variable - After deleting the variable, please reboot your computer in order for the deletion to actually take effect.
CAEPIPE 3D+, checkSTRESS, HOTclash, Data Translators and SST License Manager (SSTLM) support silent mode installation. This can be performed by running the program with the parameter "/quiet". For example, run setup.exe of SSTLM Setup program through command line parameter with Administrative rights as given below.
setup.exe /quiet
If you want to install the product in a customized folder say in “C:\SSTLicMan” then, enter as given below with Administrative rights.
Setup.exe TARGETDIR="C:\SSTLicMan" /quiet
What's our customer says?
The free Review module of software is always a very smart way to share the results of your calculations with your clients, so that they can view the results or print and plot them
Ing. Elio MARCUCCI
Plant Design Engineer, EM Studio, Italy.
CAEPIPE is a must-have tool for any engineer dealing with piping systems. It streamlines our work, enhances safety, and offers top-notch customer support.
J. Sridhar
Fives Cail-KCP Ltd., India
CAEPIPE is easy to use with intuitive commands and easy editing. Excellent customer support.
Pat LaPointe
PCLL Engineering Ltd, Canada
CAEPIPE 3D+ works seamlessly with our integrated PID/3D modeling system. CAEPIPE 3D+ allows our designers to interactively assess the piping configuration as they construct the 3D model of the system. This greatly speeds up the design process.
Rod Soule
ENCOREDEC, USA
The user manuals provided are very in-depth and comprehensive. There isn’t any situation I’ve encountered in my pipe stress analysis projects which has not been covered or addressed in the user’s manual.
Thomas W. Lamar, P.E
PID Engineering, USA
I have performed stress analysis using a variety of programs for over 40 years. CAEPIPE is the best stress program available and strongly urge any company to purchase it. The support team is quick to respond when needed but rarely needed.
Rusty Prince PE
Prince Engineering, Inc., USA
